This Privacy Policy is issued by Sundrani Properties LLC (“Company,” “we,” “our,” or “us”) in connection with our real estate-related services, property inquiry handling, lead generation activities, advertising campaigns, website operations, communication practices, and business activities conducted in or directed toward residents of State of Texas and United States.

This Privacy Policy is intended to provide a clear and legally structured notice regarding the collection, use, processing, disclosure, storage, retention, and protection of personal information and personal data, including information collected through websites, landing pages, advertisements, social media platforms, Meta/Facebook lead forms, Instagram advertisements, online forms, CRM systems, telephone calls, emails, SMS/text messages, and other communication channels.

This Privacy Policy is intended to be interpreted consistently with applicable federal and Texas laws, including, where applicable:

• Texas Data Privacy and Security Act, Texas Business & Commerce Code Chapter 541;
• Texas Business & Commerce Code Chapter 304 relating to telemarketing;
• Texas Business & Commerce Code Chapter 321 relating to commercial electronic mail;
• Texas Deceptive Trade Practices–Consumer Protection Act, Texas Business & Commerce Code Chapter 17;
• Texas Real Estate License Act, Texas Occupations Code Chapter 1101;
• Texas Real Estate Commission rules, including 22 Texas Administrative Code §535.155 relating to advertisements;
• Telephone Consumer Protection Act, 47 U.S.C. §227;
• CAN-SPAM Act, 15 U.S.C. §§7701–7713;
• Children’s Online Privacy Protection Act, 15 U.S.C. §§6501–6506, where applicable;
• Fair Housing Act, 42 U.S.C. §§3601–3619, where applicable;
• Any other applicable federal, state, or local laws, rules, regulations, or regulatory guidance.

By accessing our website, submitting your information, responding to advertisements, requesting real estate information, communicating with us, or using our services, you acknowledge that you have read, understood, and agreed to the privacy practices described in this Privacy Policy.

Scope and Applicability

This Privacy Policy applies to personal information collected through or in connection with:

• Websites and landing pages operated or used by Company;
• Meta/Facebook lead advertisements;
• Instagram advertisements;
• Google advertisements;
• Social media pages and direct messages;
• Real estate inquiry forms;
• Property consultation requests;
• Email communications;
• Telephone calls;
• SMS/text messaging;
• CRM systems;
• Marketing automation platforms;
• Real estate broker, agent, or referral partner coordination;
• Offline communications related to real estate inquiries or services;
• Any other business activity conducted by or on behalf of Company.

This Privacy Policy does not apply to websites, platforms, applications, brokers, agents, lenders, escrow companies, title companies, inspectors, third-party vendors, or service providers that are not owned or controlled by Company, except to the extent we disclose how we share information with such parties.

Important Legal and Real Estate Disclosure

All real estate advertising, communications, and service-related activities are intended to comply with applicable Texas Real Estate Commission requirements, including requirements that advertisements not be false, misleading, deceptive, or likely to create a misleading impression.

Definitions

For purposes of this Privacy Policy:

• “Personal Information” or “Personal Data” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to an identified or identifiable individual.
• “Consumer” means an individual acting in an individual or household context, including a Texas resident, and does not include an individual acting in a commercial or employment context where applicable under Texas Business & Commerce Code Chapter 541.
• “Processing” means any operation performed on personal data, including collection, use, storage, disclosure, analysis, deletion, or modification.
• “Controller” means a person or entity that determines the purpose and means of processing personal data.
• “Processor” means a person or entity that processes personal data on behalf of a controller.
• “Sensitive Data” may include categories of information defined under applicable law, including precise geolocation data, certain health information, biometric data, information revealing racial or ethnic origin, religious beliefs, citizenship or immigration status, genetic data, or personal data collected from a known child.

Information We Collect

We may collect the following categories of information, depending on how you interact with us.

a. Personal Identifiers

• Full name;
• Email address;
• Phone number;
• Mailing address;
• City, state, ZIP code;
• Preferred contact method;
• Social media profile information if you contact us through social platforms.

b. Real Estate Inquiry Information

• Property preferences;
• Desired location;
• Budget range;
• Purchase or rental interest;
• Property type preference;
• Timeline for purchase, lease, sale, or consultation;
• Requested showing details;
• Financing or pre-qualification information voluntarily provided by you;
• Any property-related questions or comments you submit.

c. Communication Information

• Email communications;
• SMS/text message history;
• Call logs and voicemail information;
• Appointment requests;
• Consultation notes;
• Customer service records;
• Records of consent, opt-in, opt-out, or communication preferences.

d. Technical and Device Information

• IP address;
• Browser type;
• Device type;
• Operating system;
• Referring URLs;
• Pages visited;
• Session duration;
• Clickstream data;
• Cookies, pixels, tags, and similar tracking data;
• Advertising identifiers;
• Approximate location derived from technical data.

e. Marketing and Advertising Information

• Ad engagement data;
• Lead form submissions;
• Campaign source;
• Referral source;
• Retargeting audience data;
• Website interaction data;
• Meta/Facebook, Instagram, Google, or similar platform lead information;
• Marketing preference data.

f. Transaction and Business Records

Where applicable, we may collect records reasonably necessary for business operations, compliance, dispute resolution, fraud prevention, or transaction coordination.

Information We Do Not Intentionally Collect

Unless specifically required for a lawful real estate, compliance, fraud prevention, or transactional purpose, we do not intentionally request or collect:

• Social Security numbers;
• Driver’s license numbers;
• Passport numbers;
• Financial account passwords;
• Full credit card numbers;
• Medical records;
• Biometric identifiers;
• Children’s information;
• Sensitive personal data unrelated to a legitimate business purpose.

You should not submit sensitive information unless specifically requested for a lawful and necessary purpose.

How We Collect Information

We may collect information:

• Directly from you when you submit a form or inquiry;
• Through Facebook/Meta lead forms;
• Through Instagram or social media advertisements;
• Through our website or landing pages;
• Through email communications;
• Through telephone or SMS communications;
• Through CRM or marketing systems;
• Through cookies and tracking technologies;
• From licensed real estate professionals, brokers, or referral partners;
• From service providers acting on our behalf;
• From publicly available sources, where legally permitted;
• From third-party platforms where you have interacted with our advertisements or content.

Purposes for Which We Use Information

We may use personal information for the following lawful and business purposes:

• Responding to property inquiries;
• Providing property details, pricing, availability, and related information;
• Scheduling property showings, meetings, consultations, or calls;
• Coordinating with licensed real estate professionals or brokers;
• Managing customer relationships and communications;
• Sending requested information;
• Sending transactional, service-related, or administrative communications;
• Conducting marketing and advertising campaigns;
• Measuring advertisement performance;
• Retargeting interested users where legally permitted;
• Improving website functionality and user experience;
• Maintaining CRM and business records;
• Preventing fraud, abuse, unauthorized access, or unlawful activity;
• Complying with subpoenas, court orders, legal obligations, or regulatory inquiries;
• Protecting legal rights, safety, and business interests;
• Enforcing agreements, policies, and terms;
• Complying with federal, Texas, and local laws.

We will not use personal information for purposes materially different from those disclosed in this Privacy Policy without providing additional notice or obtaining consent where required by law.

Texas Data Privacy and Security Act Notice

To the extent the Texas Data Privacy and Security Act, Texas Business & Commerce Code Chapter 541, applies to Company, Company intends to comply with applicable controller obligations, including requirements relating to transparency, consumer rights, data minimization, reasonable security practices, processing limitations, and legally required disclosures.

Subject to applicable law, Texas consumers may have the right to:

• Confirm whether we process their personal data;
• Access personal data processed by us;
• Correct inaccuracies in personal data;
• Delete personal data provided by or obtained about the consumer;
• Obtain a copy of personal data in a portable and readily usable format, where technically feasible;
• Opt out of processing for targeted advertising;
• Opt out of the sale of personal data;
• Opt out of profiling in furtherance of decisions that produce legal or similarly significant effects.

The Company does not knowingly sell personal data for monetary consideration. If any activity is deemed a “sale” or “targeted advertising” under applicable Texas law, Company will provide legally required opt-out rights.

Consumer Requests and Verification

Consumers may submit privacy-related requests using the contact information provided in this Privacy Policy.

Before responding to a request, we may require verification of your identity to protect against unauthorized access, deletion, or disclosure of personal information.

We may deny or limit a request where permitted by law, including where:

• We cannot verify your identity;
• The request is excessive, repetitive, fraudulent, or abusive;
• Retention is required for legal, compliance, accounting, tax, security, or dispute purposes;
• Disclosure would adversely affect the rights or freedoms of others;
• An exception under applicable law applies.

Where required by law, we will respond to verified consumer requests within a legally prescribed timeframe.

Appeal Rights Under Texas Privacy Law

Where required by Texas Business & Commerce Code Chapter 541, if we decline to take action on a consumer request, the consumer may appeal the decision by contacting us using the information provided below and clearly stating “Privacy Request Appeal.”

We will review appeals in accordance with applicable law. If an appeal is denied, the consumer may have the right to contact the Texas Attorney General regarding unresolved privacy concerns.

Consent to Communications

By submitting your phone number, email address, or other contact information to Company, including through a website, advertisement, lead form, or social media platform, you expressly consent to receive communications from or on behalf of Company, including:

• Telephone calls;
• SMS/text messages;
• Emails;
• Voicemails;
• Direct messages;
• Appointment reminders;
• Property updates;
• Real estate-related communications;
• Marketing communications where legally permitted.

Communications may be sent by Company, its representatives, licensed real estate professionals, referral partners, or service providers acting on behalf of or in coordination with Company.

Consent is not a condition of purchasing, leasing, or obtaining real estate services.

Message and data rates may apply.

TCPA and Texas Telemarketing Compliance

The Company intends to comply with applicable federal and Texas communication laws, including the Telephone Consumer Protection Act, 47 U.S.C. §227, and applicable Texas telemarketing provisions under Texas Business & Commerce Code Chapter 304.

Where required by law, Company will obtain appropriate consent before making marketing calls, automated calls, prerecorded calls, artificial voice calls, SMS/text messages, or similar communications.

You may revoke consent or opt out of marketing text messages by replying “STOP” to a text message or by contacting us directly.

After opting out, you may still receive non-marketing, transactional, legally required, or service-related communications where permitted by law.

The Company maintains records of consent, opt-in, opt-out, and communication preferences for compliance and dispute resolution purposes.

Email Marketing and CAN-SPAM Compliance

The Company intends to comply with applicable commercial email laws, including the CAN-SPAM Act, 15 U.S.C. §§7701–7713, and applicable Texas commercial email provisions, including Texas Business & Commerce Code Chapter 321.

Commercial emails sent by or on behalf of Company will be intended to:

• Avoid materially false or misleading header information;
• Avoid deceptive subject lines;
• Identify the message as promotional where required;
• Provide a valid method to opt out or unsubscribe;
• Honor opt-out requests as legally required;
• Include appropriate sender identification where required.

You may opt out of promotional emails by using the unsubscribe link provided in the email or by contacting us directly.

Cookies, Pixels, Analytics, and Tracking Technologies

We may use cookies, tracking pixels, web beacons, tags, scripts, session replay tools, analytics tools, advertising identifiers, and similar technologies to:

• Operate our website;
• Remember user preferences;
• Analyze website traffic;
• Measure advertising campaign effectiveness;
• Understand user interaction with advertisements;
• Improve our services;
• Deliver or support targeted advertising where legally permitted;
• Retarget users who have interacted with our website or advertisements;
• Detect suspicious activity or fraud.

These technologies may be provided by third parties such as Meta/Facebook, Instagram, Google, analytics providers, advertising platforms, CRM systems, and website service providers.

You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

Where legally required, we will provide opt-out mechanisms for targeted advertising or sale of personal data.

Third-Party Platforms

Our services, advertisements, and communications may involve third-party platforms, including:

• Meta/Facebook;
• Instagram;
• Google;
• Website hosting providers;
• CRM systems;
• Email marketing providers;
• SMS communication providers;
• Analytics providers;
• Advertising agencies;
• Real estate listing platforms;
• Broker or agent platforms.

Your use of third-party platforms may be governed by their own privacy policies, terms of service, cookie policies, and data practices.

We are not responsible for the privacy, security, or data handling practices of third-party platforms that we do not control.

Disclosure of Information

We may disclose personal information to:

• Licensed real estate brokers, agents, and representatives;
• Real estate referral partners;
• CRM and marketing service providers;
• Website hosting providers;
• Email and SMS service providers;
• Analytics and advertising providers;
• Legal, tax, accounting, or compliance advisors;
• Governmental authorities, regulators, courts, or law enforcement;
• Parties involved in a real estate transaction, where applicable and legally permitted;
• Successors in connection with a merger, acquisition, sale, restructuring, or transfer of business assets.

We disclose only information reasonably necessary for the applicable purpose, subject to legal, contractual, regulatory, or operational requirements.

No Sale of Personal Information

The Company does not sell personal information for monetary compensation.

The Company does not knowingly sell or share sensitive personal information except where permitted or required by applicable law.

If any future activity constitutes a “sale” or “targeted advertising” under Texas Business & Commerce Code Chapter 541 or other applicable privacy laws, Company will provide required notice and opt-out rights.

Data Minimization

The Company intends to limit the collection and processing of personal information to information that is adequate, relevant, and reasonably necessary in relation to purposes disclosed in this Privacy Policy.

We discourage users from submitting unnecessary personal or sensitive information.

Data Security

The Company uses commercially reasonable administrative, technical, organizational, and physical safeguards designed to protect personal information from:

• Unauthorized access;
• Unauthorized disclosure;
• Misuse;
• Loss;
• Theft;
• Alteration;
• Destruction;
• Accidental or unlawful processing.

Such safeguards may include access restrictions, secure storage practices, vendor controls, internal confidentiality expectations, and commercially reasonable technology measures.

However, no website, internet transmission, email system, SMS system, cloud platform, or electronic storage system is completely secure. The Company does not guarantee absolute security and disclaims liability for unauthorized access, cyber incidents, third-party breaches, or events beyond its reasonable control, except to the extent liability cannot be limited under applicable law.

Data Retention

We retain personal information only for as long as reasonably necessary for purposes described in this Privacy Policy, including:

• Responding to inquiries;
• Providing real estate-related services;
• Maintaining business and CRM records;
• Documenting consent and opt-out requests;
• Complying with legal and regulatory obligations;
• Resolving disputes;
• Enforcing agreements;
• Maintaining tax, accounting, and compliance records;
• Protecting against fraud or legal claims.

Retention periods may vary depending on the nature of information, the purpose of processing, and applicable legal requirements.

When information is no longer reasonably required, we may delete, anonymize, aggregate, or securely archive it in accordance with applicable law and business practices.

Children’s Privacy

Our services are intended for adults and are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child without legally valid parental or guardian consent, we will take reasonable steps to delete such information, subject to applicable law.

Fair Housing and Non-Discrimination

The Company intends to comply with applicable fair housing and anti-discrimination laws, including the Fair Housing Act and applicable Texas fair housing laws.

Information collected through our services will not be used to unlawfully discriminate on the basis of race, color, religion, sex, disability, familial status, national origin, or any other protected classification under applicable law.

Marketing, advertising, lead handling, and property-related communications are intended to be conducted in a lawful, non-discriminatory manner.

Real Estate Advertising Compliance

Real estate-related advertising and communications are intended to comply with the Texas Real Estate License Act, Texas Occupations Code Chapter 1101, and Texas Real Estate Commission rules, including 22 Texas Administrative Code §535.155.

Advertisements, including websites, social media posts, emails, text messages, internet advertisements, business cards, brochures, signs, and other public communications, should not be false, misleading, deceptive, or likely to create a misleading impression.

Where required, advertising materials should include appropriate license holder and broker identification.

The Company may coordinate with licensed real estate professionals to ensure that real estate advertising and communications are reviewed for applicable compliance requirements.

Third-Party Links

Our website, advertisements, emails, or communications may contain links to third-party websites, listing pages, broker websites, social media pages, payment portals, forms, or other platforms.

We do not control third-party websites and are not responsible for:

• Their privacy policies;
• Their terms of use;
• Their data collection practices;
• Their security measures;
• Their advertising practices;
• Their content;
• Their compliance with law.

Users should review third-party privacy policies before submitting information to third-party platforms.

User Responsibilities

By using our website, forms, advertisements, or services, you agree that:

• Information you provide will be accurate and lawful;
• You will not submit information belonging to another person without authority;
• You will not misuse our website, forms, communications, or services;
• You will not engage in fraudulent, abusive, unlawful, or harmful conduct;
• You will not submit malicious code, spam, or unauthorized content;
• You will comply with applicable laws when interacting with us.

Disclaimer of Warranties

To the fullest extent permitted by law, our website, advertisements, communications, forms, content, and services are provided on an “AS IS,” “AS AVAILABLE,” and “WITH ALL FAULTS” basis.

The Company disclaims all warranties, express, implied, statutory, or otherwise, including but not limited to:

• Implied warranties of merchantability;
• Fitness for a particular purpose;
• Non-infringement;
• Accuracy;
• Completeness;
• Availability;
• Security;
• Error-free operation;
• Uninterrupted access;
• Reliability of third-party platforms.

Nothing in this Privacy Policy shall disclaim warranties or rights that cannot legally be disclaimed under applicable law.

Limitation of Liability

To the fullest extent permitted by applicable law, Sundrani Properties LLC, its owners, managers, members, employees, contractors, agents, representatives, affiliates, vendors, and service providers shall not be liable for:

• Indirect damages;
• Incidental damages;
• Consequential damages;
• Special damages;
• Punitive damages;
• Loss of profits;
• Loss of business opportunities;
• Loss of data;
• Loss of goodwill;
• Business interruption;
• Unauthorized access caused by third parties;
• Cybersecurity incidents beyond reasonable control;
• Third-party platform failures;
• Communication delays;
• Advertising platform errors;
• Actions or omissions of third-party service providers.

This limitation applies whether the claim is based on contract, tort, negligence, statute, strict liability, or any other legal theory, except to the extent liability cannot be limited under applicable law.

Indemnification

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Sundrani Properties LLC, its owners, managers, members, employees, contractors, agents, representatives, affiliates, vendors, and service providers from and against any claims, liabilities, damages, losses, penalties, fines, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to:

• Your violation of this Privacy Policy;
• Your misuse of our website, advertisements, forms, communications, or services;
• Your submission of false, inaccurate, unauthorized, or unlawful information;
• Your violation of applicable laws;
• Your violation of third-party rights;
• Your unauthorized use of another person’s personal information;
• Your fraudulent, abusive, or unlawful conduct.

No Legal, Financial, Tax, or Professional Advice

Information provided through our website, advertisements, communications, or services is for general informational and real estate inquiry purposes only.

Nothing provided by Company constitutes legal, tax, financial, mortgage, investment, insurance, or professional advice.

Users should consult licensed professionals, including attorneys, tax advisors, financial advisors, lenders, inspectors, title companies, or licensed real estate professionals, before making decisions relating to property transactions.

Changes to This Privacy Policy

The Company reserves the right to amend, revise, update, or modify this Privacy Policy at any time.

Any updated version will be effective when posted or otherwise made available, unless a later effective date is stated.

The “Last Updated” date will reflect the most recent revision.

Continued use of our website, forms, advertisements, communications, or services after changes are posted constitutes acknowledgment of the updated Privacy Policy.

Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Texas and applicable federal laws of the United States, without regard to conflict-of-law principles.

Jurisdiction and Venue

To the fullest extent permitted by law, any dispute, claim, or controversy arising out of or relating to this Privacy Policy, Company’s privacy practices, website use, communications, advertising, or services shall be brought exclusively in the state or federal courts located in Texas, unless another forum is required by applicable law.

Severability

If any provision of this Privacy Policy is found to be invalid, unlawful, void, or unenforceable, the remaining provisions shall remain in full force and effect.

The invalid or unenforceable provision shall be interpreted, modified, or replaced to the maximum extent permitted by law to accomplish the original intent of the provision.

No Waiver

Failure by Company to enforce any provision of this Privacy Policy shall not constitute a waiver of that provision or any other provision.

Any waiver must be in writing and signed by an authorized representative of Company.

Contact Information

Legal Notice

This Privacy Policy is prepared for business and compliance documentation purposes. It is not a substitute for legal advice. Because privacy, advertising, telemarketing, and real estate laws may change and may apply differently depending on Company’s exact business model, data practices, advertising methods, CRM structure, broker relationship, and consumer base, this Privacy Policy should be reviewed by a licensed Texas attorney before publication, implementation, or use in advertising campaigns.

The Company reserves all rights, remedies, defenses, and limitations available under applicable federal and Texas law.